Treating Customers Fairly (TCF) is an initiative driven by the Financial Conduct Authority (FCA). The main purpose of the initiative is to ‘ensure an efficient and effective market and thereby help consumers achieve a fair deal’.


At Blackfinch we are firmly committed to the principles of TCF. It is central to the culture of our business and the solutions we provide.


In 2006, the FSA published six TCF outcomes to create a fairer and more effective financial services industry:


— Consumers can be confident that they are dealing with firms where the fair treatment of customers is central to the corporate culture.


— Products and services marketed and sold in the retail market are designed to meet the needs of identified consumer groups and are targeted accordingly.


— Consumers are provided with clear information and are kept appropriately informed before, during and after the point of sale.


— Where consumers receive advice, the advice is suitable and takes account of their circumstances.


— Consumers are provided with products that perform as firms have led them to expect, and the associated service is of an acceptable standard and as they have been led to expect.


— Consumers do not face unreasonable post-sale barriers imposed by firms to change product, switch provider, submit a claim or make a complaint.



If you would like more information about the TCF initiative, please call us on 01684 571255 or visit the FCA website




Blackfinch Investments Limited

Blackfinch House, Chequers Close, Malvern, Worcestershire WR14 1GP

Blackfinch Investments Ltd is authorised and regulated by the Financial Conduct Authority.

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